Repair your camera in Japan

Fill out the Repair Request Form.
Please tell us the conditions of your camera specifically and tell us where you want to fix it.
Also please send photos of the camera as much as you can.

According to your request, we find the appropriate repair shop in Japan if the camera can be serviced.
Or if you want to be serviced in a specific Japanese repair shop, please ask us.
We translate your request to Japanese and ask the service engineers.

We inform you name of the repair shop, the rough estimate cost and how long it takes.
At this point, you can choose whether you continue the repair or cancel.

After you decided to repair the camera, we inform you how to send the camera to us. (send to SuperB JAPAN CAMERA)
And we tell you our shipping address.
Please DO NOT send the camera to the repair shop directly. In that case, we cannot support you at all.

When we received your camera, we work on import procedures for Japanese customs.
Then, we send your camera to the repair shop.

The repair shop informs us of the detail estimate cost and how long it takes.
And we tell you the detail estimate information.
Then, you choose whether you continue the repairing or cancel.

If you cancel, we send back the camera to you.
We send the invoice to you via Paypal.
This invoice includes all shipping costs, our handling fee, and Paypal transaction fee.
After confirming your payment, we send back the camera to you immediately.

Please Note:
Sometimes, repair shops charge for estimate fees. It depends on the shops.
In that case, the estimate fee will be included in your invoice.

When repair finished, we send the invoice to you via Paypal.
This invoice includes all repair costs, all shipping costs, our handling fee, and Paypal transaction fee.

After confirming your payment, we send back the camera to you immediately.
And we tell you the tracking number.

Please DO NOT send your camera to us without our agreement.
Before sending, we need to ask the repair service whether your camera can be serviced or not. If you sent your camera without our agreement, we will reject to receive.

When you send the camera to Japan, please package the items very carefully with enough cushion.
Please remove the batteries, because the Japanese customs restricts lithium battery.
And please remove all the accessories that are not related to the repair.
For repair requests of a light leak, you need to send prints or negatives together with your equipment to us.

Please use EMS shipping with the warranty by the post office to send the item to Japan.
Please do not use other carriers like DHL, UPS nor FedEx, etc.
We highly recommend the parcel would be insured. Please ask your local post office about the insurance.

EMS (Express Mail Service) is an international air mailing service.
It is a top speed international mail service for sending up to 30kg of documents and other goods simply and conveniently to over 120 countries and territories worldwide.

When you write a shipping label and invoice, please write the model number, the serial number and country of manufacture.
It is very important when we receive and return the item. Otherwise, the Japan customs require us to pay import charges.

After shipping, please tell us the tracking number.

1. When we send your camera to the repair shop, we use Yu-Pack with the warranty by Japan Post.
If the item is damaged or lost, the amount of actual damage up to JPY 300,000 yen (about $3000 USD) is compensated as a general rule.

2. When the repair service sends your camera to us, they use their shipping method.

3. When we send back your camera to you, we usually use EMS shipping with the warranty by Japan Post.
However, we may use DHL or UPS for the return shipping depending on the country or the situation. Currently, Japan Post does not ship the parcel to some countries or there are delays in delivery because of COVID-19.
After shipping, we will inform you of the tracking number.

All shipping costs are your own expense.

It costs when you send the camera to us. (to SuperB JAPAN CAMERA)
You need to pay this first shipping cost at your local post office when you send the camera to us.

Other shipping costs will be included in your invoice.

It costs when we send the camera to the repair shop.

It costs when the repair shop sends the camera to us.

It costs when we send back the camera to you.

All shipping costs are changeable that depend on the shipping address, parcel size, weight or item value.

After checking your camera at the repair shop, they calculate the detail estimate cost and how long it takes.
The repair cost may change from the rough estimate. It depends on the conditions of the camera.

Or after checking your camera at the repair shop, they may determine that the camera cannot be repaired.
In that case, we send back the camera to you.
We send the invoice to you via Paypal.
This invoice includes shipping costs, our handling fee, and Paypal transaction fee.
After confirming your payment, we send back the camera to you immediately.

Some repair shops charge for estimate fees.
In that case, the estimate fee will be included in your invoice.

We require you $50 USD per item as a handling fee.

If the repair shop charges, we require the estimate fee to you.

We require you 4.5% of the total amount as a Paypal transaction fee.

We use the Paypal system.
If you don't have your PayPal account, please register the PayPal account.
You can pay with major credit cards via Paypal.

When repair finished, we send the invoice to you via Paypal.
This invoice includes all repair costs, all shipping costs, our handling fee, and Paypal transaction fee.